Web Maintenance & Tech Support
Web support and maintenance involves analyzing the code and examining the site in order to discover and report the issues while at the same time finding the solutions to solve them. It’s about making sure that your website is performing at its peak, so that your online business platform is uninterrupted and fully optimized.
Maintenance services usually come under three categories:
1. Content updates
nxtConcepts can assist you with routine updates of your website as required, charged on an hourly basis. Usually our client maintenance work is charged on an as-needed, pay-as-you go basis.
2. Ongoing search engine optimization (SEO)
nxtConcepts will review and refine your key meta words on a regular basis as part of our standard SEO service. This is done at no additional charge for all clients hosted by nxtConcepts and on a negotiated basis with other clients.
3. Security & Rescue Services
With so many hackers your business is surrounded with threats that can cause serious damage. Keeping your software, server and databases secure is a 24x7x365 job. nxtConcepts works around the clock to make sure clients have peace of mind that their website will be available when they need it.
TURNAROUND TIME
We have managed sites developed by other companies simply because the original company has not been able to provide a reliable service when it comes to quality of work and speed. We have heard average turnaround times of 5 to 8 weeks for even simple changes. We aim to please by delivering projects based on urgency:
- Within an hour of delivery of material (if planned or a necessary, immediate change)
- Within 24 to 48 hours (typical)
- 3 to 5 days (if project is deemed less urgent and as agreed with client)
We can work with your hosting company to get the changes done so you don't have to!
nxtConcepts can assist you immediately by:
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- Clarifying your goals and your initial objectives for your website in relations to your business and preparing a phased "plan of attack" to resolve issues.
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- Web design "tweaking" (note: a full redesign is not always the answer).
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- Evaluating and making recommendations on Site traffic reports (How long are people staying on the site? Where are they going? Where should you focus your time & $'s?).
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- Adding new or improved eCommerce solutions.
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- Implementing of inquiry forms/feedback forms and other interactive tools that help you provide better customer service.
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- Introducing database management and support for data mining. Data mining gives you the power to personalize your services and develop relationships with your customers.
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- Providing new content and put a plan in place to keep it fresh. Integrating social media networks like Facebook, Instagram and Twitter.
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- Getting back-ups of your site in case of a catastrophe.
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- Keeping track of your web details such as domain name renewal date, "dated" references on your site, compliance with Web Standards for Accessibility and Browser Compatibility, archiving, etc.
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- Testing to make sure your forms, browser compatibility, automated emails, site search, 404 errors, and links are all doing what they are supposed to.
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- Taking a comprehensive site inventory. An inventory allows you to manage your site effectively and serves as a starting point for redesigns. Items we can track for you include:
- Page Names (Home, "About us," etc.).
- Filenames and/or URL.
- Originating content and images format (Word, Photoshop, etc.).
- Special site features (Custom code).
- Update Frequency (how often copy should be updated).
- Requests for new functionality.
- Taking a comprehensive site inventory. An inventory allows you to manage your site effectively and serves as a starting point for redesigns. Items we can track for you include:
The cost? Priceless. Ok, not really, but probably less than you think.
Bigger or long-term fixes vary based on what you are trying to do. We have been able to make meaningful changes for some of our clients who have moved the management of their site to nxtConcepts in remarkably short time frames. Weeks instead of months to get ecommerce active and producing.
The more immediate fixes such as content, testing, tweaking, etc can often involve less than one day's work from us. We can prioritize the work required so that the related costs are spread out over a period of time.
BUT ARE YOU AVAILABLE?
Our track record speaks for itself. We are available on the web and through our virtual office 7 days a week. We can also be reached during regular business hours by phone and email. We work when you need it!
Go ahead, give us a call 888-215-0820...see how fast we respond.
